Privacy Policy

At Medistry Online Academy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, application, or Learning Management System (LMS).

By using our platform, you agree to this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Academic information (optional)
• Account login credentials

This information is required to create and manage your LMS account.

b) Payment & Transaction Information

Since we do not use automated payment gateways, we may collect:

• Payment proof (screenshots, transaction receipts, or confirmation images)
• Transaction reference numbers
• Payment method used (e.g., bank transfer, mobile wallet)

Important:

• We do NOT collect or store your card numbers, bank account passwords, PINs, or wallet credentials.
• Payment proofs are used only for manual verification and record-keeping.

c) Usage & Technical Data

We may automatically collect:

• IP address
• Device and browser type
• Login dates and times
• Course progress, test attempts, and performance analytics

2. How We Use Your Information

We use your data to:

• Verify payments and activate paid course access
• Create and manage user accounts
• Provide LMS features and academic services
• Track learning progress and performance
• Communicate important updates or support messages
• Prevent fraud, misuse, or unauthorized access
• Improve platform quality and user experience

3. Payment Proof Handling

• Payment proofs are reviewed manually by authorized staff only.
• Proofs are stored securely and accessed on a need-to-know basis.
• We do not share payment proofs with third parties unless legally required.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

Your data may only be disclosed:

• If required by law, court order, or government authority
• To protect our legal rights, users, or platform integrity

5. Data Security

We take reasonable measures to protect your data, including:

• Secure servers and restricted access
• Encrypted connections (HTTPS)
• Limited staff access to sensitive information

However, no digital system is completely secure. Users are responsible for safeguarding their login credentials.

6. Cookies & Tracking

We may use cookies to:

• Maintain login sessions
• Improve platform performance
• Understand user interaction patterns

Disabling cookies may affect certain platform features.

7. Student & Minor Privacy

• Users under 18 years of age must have parental or guardian consent.
• We do not intentionally collect unnecessary personal data from minors.
• Parents/guardians may contact us for privacy-related concerns.

8. Data Retention

• User accounts and data are retained while the account is active.
• Payment proofs and limited records may be retained for legal, audit, or fraud-prevention purposes.
• Upon account deletion, some data may be retained where legally required.

9. User Rights

You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request account deletion (subject to legal obligations)

Requests can be made via our official contact details.

10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of third parties.

11. Changes to This Policy

• We may update this Privacy Policy at any time.
• Updates will be posted on this page.
• Continued use of the platform indicates acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.

13. Contact Us

For privacy-related questions or concerns:

📧 Email: tgillani518@gmail.com

🌐 Contact no: +92 307 5600309

📍 Operating in: Pakistan